Warranty & Care

Our Commitment to Quality

At House of Theia, we believe in creating jewelry that stands the test of time. Each piece is handcrafted by skilled artisans using sustainable materials and exceptional craftsmanship. We stand behind the quality of our work and are committed to ensuring your complete satisfaction.

Warranty Coverage

All House of Theia jewelry comes with a 3 months warranty from the date of purchase, covering:

Plating Defects: Tarnishing or discoloration under normal wear condition.

What's Not Covered

Our warranty does not cover:

  • Normal wear and tear, including scratches, dents, or patina development
  • Damage from improper care, accidents, or misuse
  • Loss or theft of jewelry
  • Alterations or repairs performed by third parties
  • Damage from exposure to chemicals, perfumes, lotions

Care Instructions

To keep your House of Theia jewelry beautiful for years to come:

General Care

  • Remove jewelry before swimming, showering, exercising, or sleeping
  • Avoid contact with perfumes, lotions, hairspray, and cleaning products
  • Store pieces separately in a dry place, preferably in the provided jewelry pouch
  • Clean gently with a soft, dry cloth after each wear

Gold-Plated Jewelry

  • Avoid water and moisture to preserve the plating
  • Apply cosmetics and perfumes before putting on your jewelry
  • Store in an airtight container when not in use
  • With proper care, gold plating can last 1-2 years or longer

Sterling Silver Jewelry

  • Polish regularly with a silver polishing cloth to prevent tarnish
  • Store in an airtight bag or container to minimize oxidation
  • Natural tarnishing is normal and can be easily removed

Warranty Claims

If you believe your jewelry has a manufacturing or material defect covered by our warranty:

  1. Contact Us: Email us at officialhouseoftheia@gmail.com with your order number, photos of the issue, and a description of the problem
  2. Assessment: Our team will review your claim within 3-5 business days
  3. Resolution: If approved, we'll either provide a prepaid shipping label to return the item for repair or replacement, or directly send you a replacement piece, depending on the nature of the issue
  4. Turnaround: Repairs typically take 2-3 weeks from receipt of the item. Direct replacements are shipped within 3-5 business days

Contact Us

Questions about our warranty or care instructions?
Email: officialhouseoftheia@gmail.com
Response time: Within 24-48 hours

Thank you for choosing House of Theia. We're honored to be part of your jewelry story.